Support

For product questions, order support, shipping, returns, or warranty help, contact The Untapped Source, LLC.

Contact support

Email: business@untapped-source.com
Phone: (978) 808-3819

You can also send us a message through our contact form.

Local store: 68 Harrison Avenue, STE 605, Boston, MA 02111. Please contact us before visiting to confirm product availability.

Orders, shipping, and returns

For order status, shipping questions, damaged shipments, or a Return Merchandise Authorization (RMA), contact us using the methods above. Please do not ship a return until an RMA has been issued.

• Shipping & Return Policy
• Warranty Information
• Water Testing & Performance Disclaimer

Product guidance

When requesting help, include the product name, model or SKU, and a brief description of your question. Do not send payment card information through email or the contact form.