Terms of service

Terms & Conditions

Company Name: The Untapped Source, LLC
Business Type: Limited Liability Company
Location: Massachusetts, United States

These Terms & Conditions ("Terms") govern your access to and use of the website, products, and services provided by The Untapped Source, LLC ("The Untapped Source," "we," "us," or "our"). By visiting our website or purchasing products from us, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or purchase our products.

1. Eligibility & Use of Website

You must be at least 18 years old to place an order with The Untapped Source. You agree to use our website only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, to the fullest extent permitted by law.

2. Products & Services

The Untapped Source sells water treatment products, components, and systems sourced from third-party suppliers.

Product descriptions, specifications, images, and performance information are provided for general informational purposes only and may be supplied by manufacturers or suppliers. We do not guarantee that product descriptions or specifications are error-free.

Products are intended for lawful residential or commercial use where permitted. Installation and use must comply with all applicable local codes, plumbing regulations, and health standards.

3. No Professional Advice Disclaimer

Any information provided by The Untapped Source, including product recommendations, sizing guidance, or general water treatment information, is offered for educational purposes only and does not constitute professional engineering, plumbing, or water quality advice.

Customers are responsible for determining product suitability for their specific application, including obtaining water testing, professional consultation, and code compliance verification where necessary.

4. Orders & Payment

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for reasons including but not limited to pricing errors, supplier availability, suspected fraud, or shipping limitations.

Prices are subject to change without notice. Payment must be received in full before orders are processed or shipped.

5. Shipping & Returns

Shipping, delivery, returns, refunds, and restocking are governed by our Shipping & Return Policy, which is incorporated into these Terms by reference.

By placing an order, you acknowledge and agree to the terms of the Shipping & Return Policy.

6. Title & Risk of Loss

Title to products passes to the customer upon delivery to the carrier. Risk of loss or damage transfers to the customer upon delivery, subject to applicable consumer protection laws.

Customers are responsible for inspecting shipments upon delivery and reporting damage in accordance with the Shipping & Return Policy.

7. Warranties & Manufacturer Responsibility

Unless expressly stated otherwise in writing, all products are provided "as is" and "as available."

Any warranties offered on products are provided solely by the manufacturer or supplier, not by The Untapped Source. We do not provide independent warranties beyond those offered by the manufacturer.

To the fullest extent permitted by law, we disclaim all implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.

8. Limitation of Liability

To the fullest extent permitted by law, The Untapped Source shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website or products, including but not limited to property damage, water damage, loss of use, or loss of profits.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

9. Indemnification

You agree to indemnify, defend, and hold harmless The Untapped Source, LLC, its owners, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

  • Improper installation or use of products

  • Failure to comply with applicable laws or codes

  • Breach of these Terms

10. Compliance With Laws

You agree to comply with all applicable federal, state, and local laws, regulations, and codes related to the purchase, installation, and use of water treatment products.

11. Governing Law & Venue

These Terms and any disputes arising from them shall be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any legal action shall be brought exclusively in the state or federal courts located within Massachusetts, unless otherwise required by law.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect upon posting to our website and will not apply retroactively to orders already placed.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

The Untapped Source, LLC
Email: business@untapped-source.com
Phone: (978) 808-3819
Website: https://untapped-source.com/