Refund policy

Refund & Returns Policy

Company Name: The Untapped Source

Return Policy

Consumer Rights Notice

This Return Policy is intended to comply with Massachusetts and U.S. consumer protection laws. If any provision of this policy conflicts with applicable law, the law shall control.

Return Eligibility

Returns may be accepted under the following conditions:

  • Return request is made within 30 days of delivery

  • Item is unused, uninstalled, and in original packaging

  • Item is in resalable condition

Custom-built systems, special-order items, and freight-shipped products are returnable; however, customers are responsible for return freight costs and applicable restocking fees unless the item is defective.

Non-Returnable Items

The following items are not eligible for return unless approved in writing:

  • Installed or used products

  • Custom or special-order systems

  • Clearance or final-sale items

  • Media that has been opened or exposed to water

Return Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA).

  • Contact us at [email/contact form] to request an RMA

  • Unauthorized returns will not be accepted

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or shipped in error

  • Original shipping and freight charges are non-refundable

  • Freight return shipping costs can be significant and are the responsibility of the customer

Refunds

Once the return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days

  • A restocking fee of 15% may apply

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within [14 days] of delivery. We will work with you to provide a replacement, repair, or refund as appropriate.

Contact Information

For questions regarding shipping, returns, or order status, contact:

The Untapped Source
Email: business@untapped-source.com
Phone: (978) 808-3819
Website: https://untapped-source.com/